Shipping & Returns

First of all, thank you for shopping with Botega! We hope you are as happy with your new glasses as we are.

As our stock is highly dependable on the empty bottles we receive from our hospitality partners, we cannot ensure a fixed lead time until shipment. We will try to our best effort to get your purchase ready as soon as possible.

2 – 3 weeks is the total expected delivery time. This is an estimation. Botega cannot be held responsible for any belated delivery.

Transportation costs

Free cargo bike delivery in Antwerp

Packages are delivered with a bicycle courier in the following postcodes 2000, 2018, 2020, 2060, 2100, 2140, 2600 and 2610.

The customer is obliged to ensure that the personal transfer of the products to the delivery address specified by you is possible. If the transfer is not possible, you are in default regarding acceptance.

If the personal transfer of the products is not possible, the agreement can be fulfilled by offering the products to neighbors or placing them in front of the house.

If placing in front of the house is not possible, the agreement can be fulfilled by placing the products in front of the building.

Botega is not responsible for delays in the execution or non-execution of agreements as a result of stock breaches, strikes and force.

Standard delivery with Bpost

Packages that fall outside this zone are delivered with Bpost. Delivery will, of course, take place as much as possible within the time stated in the order confirmation. Delivery can be to a home address or to a Bpost Pick-up Point. We are not liable for damage, loss or theft of our goods during shipment via Bpost

Within Belgium, the package is normally delivered within 3 to 5 working days. As a buyer, you are responsible for incorrectly communicated delivery addresses, which may lead to additional costs. Unless otherwise stated, the prices on our website are the prices excluding transport and delivery of the goods. The costs of transport and delivery are stated separately. Delivery times of products are always approximate and are not binding to us. No delay in delivery can lead to cancellation of the purchase or payment of damages for the benefit of you as a buyer, unless there is deliberate delay. By this we mean a delay, due to our actions, of more than 21 days after the delivery period communicated by us.

We are entitled to make partial deliveries. If we cannot deliver products, we will refund the sums paid to you without interest or compensation.


After the customer has confirmed and sent the order, he will receive an automatically generated email confirming his order. On this confirmation, the customer can determine whether the payment has already been completed or if he still has to arrange it. The customer is obliged to check the information stated on this order form and to inform Botega of any errors or defects.

Right to return your order

You can cancel the purchase within 14 calendar days from the day following delivery. If you wish to use this option, you must notify us by e-mail, stating the order number. You must then return the item to Botega within 7 days after registration of the return in its original, unopened and salable condition, at your own risk and expense.

Shipping risk

Botega cannot be held responsible for loss, theft or damage during shipping.

Applicable law

Belgian law applies to the agreements between you and Botega. The Courts, which have territorial jurisdiction for disputes between parties, are those of the judicial district of Antwerp.